Delight

Meet your AI Marketing Employee

Delight is the expert AI customer marketing agent built for the trades. It connects to your BigChange customer and job data to drive revenue by reactivating past customers, following up on open quotes, and turning your existing customer base into more booked jobs — automatically.

Stop Chasing New Leads. Start Getting More Work From Customers You Already Have.

Relying on past customers to call you back leads to low repeat job rates and increased dependence on expensive inbound marketing. Acquiring a new customer can cost up to 25x more than retaining an existing one.

Delight removes the guesswork by automatically identifying and re-engaging your existing customers—helping you generate consistent work for a fraction of the cost of hiring a customer marketing manager.

Drive Revenue and Profit

Delight isn’t an email tool—it’s your AI customer marketing agent. It sits on top of your BigChange data, finds revenue opportunities, and acts on them automatically—like a full-time marketer at a fraction of the cost.

Automated & AI Powered

Launch personalised outreach instantly. Delight uses AI and real service history to deliver relevant messages that feel personal—without time-consuming manual follow-up or generic email blasts.

Maximise ROI

Track every lead, quote, and job generated. See exactly how outreach turns into revenue, so you can invest with confidence and maximise return.

AI Powered Outreach

Automatically create on-brand, personalised messages tailored to each customer's job history, assets, and service records. Every message is 1:1 — no bulk blasts, no generic templates.

Intelligent Revenue Opportunities

Surface cross-sell, asset, and service opportunities by reviewing each customer's service history, job records, and assets — so your customers discover everything you offer.

Automated Follow-up

Automatically follow up on expired quotes and past jobs until they close or die. No more revenue slipping away because nobody had time to chase it.

Seasonality & Demand Balancing

Use seasonal data and BigChange insights to balance and smooth your services demand curve throughout the year, ensuring your resources are matched to customer needs.

Dashboard & ROI Tracker

See exactly how outreach leads to quotes, booked jobs, and real revenue — so you know exactly what's working.

Simple Setup, Zero Maintenance

Go live in 30 minutes. No marketing expertise required, no ongoing configuration — Delight runs automatically in the background, actively driving new revenue opportunities while your team focuses on the work.

Success Stories

By re-engaging customers already in our system, we generated a 33X return on investment and unlocked an additional 15% in revenue — without adding headcount.

Randy Horon
Owner & General Manager, Vegreville Plumbing & Heating Ltd