.webp) Save £5 for every £1 spent 11% less drive time per job 25% less back-office admin %201.svg) Job duration 9.2% less on average # Your job management software has a brain now BigChange brings your back office, engineers, customers, and finances together in one platform — with AI that thinks alongside every job. Ask which jobs are at risk. Ask where your margins are leaking. Ask anything about your business and get the answer instantly. ### Get started with a live demo ### Trusted by 2,000+ field service businesses across the UK BigChange Lightning ### The AI management platform built for the trades BigChange Lightning is the AI built into your platform. It doesn't replace the way you work — it gives your business capabilities you've never been able to staff for. Our AI agents handle the work your margins never supported hiring for. JustAsk FieldReady %201.svg) JobReady JobScribe JobBrief Two-Way Messaging GPS Time Tracking Conversational Business Intelligence JustAsk connects to your BigChange data and lets you ask any question in plain English — no reports to build, no dashboards to dig through, no analyst required. It's a direct line to the intelligence inside your platform. Trade owners spend 5–10 hours a week on manual reporting. JustAsk gets that time back and replaces guesswork with answers. .webp) Training & Onboarding Agent FieldReady AI trains every engineer on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one. Replacing an engineer costs £15,000–£25,000. FieldReady protects that investment. .webp) Job Preparation Agent JobReady Before every job, JobReady AI briefs the assigned engineer — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office. Technicians show up prepared. First-time fix rates climb. Return trips drop. .webp) Documentation Agent JobScribe AI captures what happens on site in real time. Engineers talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the engineer touching a keyboard. 30–60 minutes of admin time back per engineer, per day. Fewer billing disputes. No missing paperwork. Every job documented the moment it's done. .webp) Customer Summary Agent JobBrief When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the engineer to write it up. Customers get a clear record of what was done. Disputes drop 25–35%. Payments arrive 15–20 days faster. Your business looks professional without anyone doing the extra work. .webp) Customer Communication Feature Two-Way Messaging Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the engineer to send a message. 98% of texts are read. Missed appointments drop. Customers stay informed without your office staff lifting a finger. .webp) Automated Time Verification Feature GPS Time Tracking GPS Time Tracking uses AI to prompt engineers on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked. Untracked labor costs disappear. Payroll disputes drop. You stop losing billable time to inaccurate records without asking anyone to do anything differently. .webp) ### The all-in-one job management software proven to drive growth #### Buried in paperwork, spreadsheets, and endless phone calls? Automate Operations Our job scheduling app and integrated CRM keep everything moving forward - from the initial quote to the final invoice. AI captures job notes in real time, briefs your engineers before every job, and handles the admin that's been eating your day. #### Customers demanding real-time updates you can't provide? Deliver 5-Star Service Give your customers the experience they expect with a Customer Portal, live ETA tracking, and automated job confirmations. When a job closes, BigChange sends a professional post-job summary to the customer automatically. Every time. No chasing required. #### Unsure which jobs are actually profitable at the end of the day? Control Your Cashflow Track job costs, parts, and labour in real-time. Invoice instantly from the field. And when you want to know which jobs are driving profit and which are costing you — JustAsk. Get the answer in plain English, in seconds, without building a single report. ### An all-in-one platform that gives you total control - **In the office** - **Out in the field** - **Taking care of customers** **Job Scheduling** Optimise your workforce and lower costs with AI that allocates work by skills, availability, and route efficiency. **CRM** Instantly access all customer, site, and job history in one place. **Quotes** Win work faster with professional quotes customers can approve online. **Invoices** Invoice on-site to improve your cashflow and get paid faster. **Reporting** Ask any question about your business performance with JustAsk — no dashboards, no reports, no waiting. **Pipeline** Manage all sales opportunities in one place so you never miss a lead. **Alerts** Stay ahead of issues with automated alerts for important events and risks. **Network** Grow your reach by easily managing and collaborating with subcontractors. ### Mobile app Engineers receive all their jobs digitally, with instant access to job histories, site notes, and AI-generated pre-job briefs — so they arrive prepared, not guessing. **Fleet tracking** Update customers with live ETAs and dispatch the nearest engineer. **Digital risk assessment** Enforce job site safety and stay compliant. **Timesheets** Eliminate paper timesheets to run a faster, more accurate payroll with less administration. **Asset management** View and update asset details, complete services, and log updates from the mobile app. **Proof of service** Eliminate disputes with time-stamped photos and digital signatures. **Driver behaviour** Lower fuel and maintenance costs with insights into driver performance and digital vehicle checks. **Worksheets** Standardise your workflow and capture accurate job data every time. BigChange's AI captures notes in real time as your engineer talks — no keyboard required. ### Purpose-built for your trade From employee one to 150, BigChange is the field service management software built for trade businesses like yours in mind. We power industry growth for leaders in: - Waste Management - Facilities Management - Fire and Security - Plumbing - HVAC - Electrical/Data - Industrial doors - And more... ### Why BigChange? - **Unbeatable 24/7 UK based support** A team that knows your industry, available around the clock — so you're never left waiting when it matters most. - **Cut admin by up to 50% with smart AI automation** AI handles the notes, the briefs, the summaries, and the reporting. Your engineers focus on the work. Your managers focus on growth. - **Communicate with customers in real-time** Your Customer Portal, automated notifications, and AI-generated post-job summaries keep clients informed at every stage.