## Look sleek, be professional and save precious admin time

BigChange sends out professional booking confirmations automatically without your office team needing to lift a finger. On average, BigChange customers make a 25% time saving in their back-office.

## Customers can add the booking to a calendar in seconds

Customers can instantly add to their calendar for added convenience. BigChange automatically attaches an iCal attachment, that is universally compatible with most standard calendar apps.

## Send an SMS booking confirmation for added visibility

You can turn on automatic SMS sending for booking confirmations. Another way to grab your customer’s attention and perfect for when they’re on the go and away from their email app.

## Purchase Invoicing with Intelligent Matching

Intelligent Matching to automatically match invoices with purchase orders. It speeds up approvals, reduces manual effort, and improves accuracy across your finance process.

## Tools to reduce office admin

## Tools to drive productivity in the field

## Tools to delight your customers

Payments](/content/features/payments/index.html)

Service reminders](/content/features/crm/index.html)

Job sheets](/content/guide/job-sheet-app/index.html)

ETA alerts](/content/features/vehicle-tracking-software/index.html)

Customer portal](/content/features/crm/index.html)

## Frequently asked questions

### How does job scheduling software UK differ from spreadsheet scheduling?
Job scheduling software syncs changes to mobile devices in real time. When you move a job in the platform, engineers see the update within seconds on their field service app. Spreadsheets require phone calls, text messages, or manual checking to confirm schedule changes.

The software also handles route optimization automatically. It calculates the most efficient order for jobs based on location, traffic, engineer skills, and vehicle equipment. Spreadsheets leave this planning to manual work.

### Can field service scheduling software handle emergency call-outs?
Yes. Create an emergency job and drag it onto any available engineer's schedule. They receive an instant notification on their mobile app with customer details, site location, and job requirements.

### What happens if engineers lose internet connection during a job?
The field service app works offline. Engineers view their schedule, access job details, complete forms, capture photos, and collect signatures without connectivity.

### Can customers track their engineer's arrival in real time?
Yes. Customers receive automated appointment confirmations by SMS or email. On the day of service, they get a tracking link showing their engineer's current location and estimated arrival time.

### Does job scheduling software integrate with accounting platforms?
The platform integrates with Xero and Sage for automatic invoice synchronization. Completed jobs flow from your field service scheduling software into your accounting system without duplicate data entry.

### How does route optimization save fuel costs?
The job scheduling app calculates the shortest driving distance between appointments while accounting for traffic conditions and optimizes job sequencing to minimize unnecessary miles.

### Can we schedule preventative maintenance appointments automatically?
Yes. Set up recurring service schedules for PPM work. The field service scheduling software generates work orders automatically at the specified intervals.

### How does job scheduling software UK help with compliance requirements?
Build mandatory risk assessments and safety forms into your job workflows. Engineers cannot mark jobs complete until they fill out required compliance documentation.