Job Scheduling: Software designed for field service

Drag jobs onto your team's calendar and watch them appear instantly on mobile devices. Office and field teams stay in sync with automatic route optimisation running in the background.

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Save £5 for every £1 spent

11% less drive time per job

25% less back-office admin

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Job duration 9.2% less on average

Drag and drop jobs for easy service scheduling

Create a job and drop it onto an engineer’s schedule, and updates appear on their mobile device within seconds. Every job carries customer history, site notes and equipment details, and any changes you make are reflected instantly across the team.

• Real-time mobile sync
• Job details carry through automatically
• Instant schedule changes for the whole team

Automatic route optimisation for maximum efficiency

Calculate the fastest route between jobs while accounting for traffic, engineer skills, and vehicle equipment.

Optimised routes mean more appointments completed per day, while reduced mileage lowers fuel costs and cuts carbon emissions.

11% less drive time

10% time saved per job

10% less fuel used

Flexible booking to suit your customers

Customers choose appointment slots through your online booking portal, and the system automatically matches them with engineers who have the right skills, equipment and availability while preventing scheduling conflicts and reducing the need for phone-based coordination.

• Prevents double bookings
• Matches skills to job types
• Cuts back-and-forth scheduling calls

Attach files and photos

Attach installation manuals, wiring diagrams, site plans, and photos to each job. Engineers access these files on their mobile device while standing on site.

Navigate with what3words

Regular addresses sometimes lead to the wrong building or entrance. What3words gives every location a unique three-word identifier.

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Parts and stock availability

Check parts availability at your warehouse, van stock, and supplier locations before assigning jobs.

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Features

More tools for your business

• ETA alerts: Let customers know your ETA, prevent missed visits and failed access.

• Booking confirmations: Send professional booking confirmations automatically, with calendar invites for easy scheduling.

• Mobile app: Engineers receive all their jobs digitally, with instant access to job histories and site-notes.

• Customer portal: Customers can request jobs, track progress, and download job cards without a fuss.

Frequently asked questions

How does job scheduling software UK differ from spreadsheet scheduling?

Job scheduling software syncs changes to mobile devices in real time. When you move a job in the platform, engineers see the update within seconds on their field service app.

Can field service scheduling software handle emergency call-outs?

Yes. Create an emergency job and drag it onto any available engineer's schedule. They receive an instant notification on their mobile app with customer details, site location, and job requirements.

What happens if engineers lose internet connection during a job?

The field service app works offline. Engineers view their schedule, access job details, complete forms, capture photos, and collect signatures without connectivity.

Can customers track their engineer's arrival in real time?

Yes. Customers receive automated appointment confirmations by SMS or email. On the day of service, they get a tracking link showing their engineer's current location and estimated arrival time.

How does route optimization save fuel costs?

The job scheduling app calculates the shortest driving distance between appointments while accounting for traffic conditions. It sequences jobs in the optimal order to minimize backtracking and unnecessary miles.

What if we need to change an engineer's entire schedule for the week?

Drag and drop makes bulk schedule changes quick and painless. Select multiple jobs assigned to one engineer and drop them onto another team member's calendar.

Can field service scheduling software handle multi-day jobs?

Yes. Create jobs that span multiple days and assign them to one or more engineers. The job appears on their mobile app schedule for each day of work.

How does job scheduling software UK help with compliance requirements?

Build mandatory risk assessments and safety forms into your job workflows. Engineers cannot mark jobs complete until they fill out required compliance documentation on their mobile device.