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Making a BigDifference to thousands of service businesses
Unbeatable UK based support
Customisable to your way of working
Easy to use, quick to implement
Everything you need to be successful, in one place
Reduce admin with streamlined workflows in the office
CRM
Get a 360° view of every customer, site and contract. Respond to enquiries with straightforward call handling](/content/features/crm/index.html)
Scheduling
Optimise your workforce and lower costs with efficient job scheduling](/content/features/job-scheduling/index.html)
Invoices
Invoice work fast and accurately to boost cashflow and stay on top of business finances](/content/features/invoice-billing-software/index.html)
Save money by optimising your team out in the field
Mobile app
Engineers receive all their jobs digitally, with instant access to job histories and site-notes](/content/features/mobile-workforce-management-software/index.html)
Asset Management
Engineers receive all their jobs digitally, with instant access to job histories and site-notes](/content/features/asset-management/index.html)
Tracking
Resource effectively and keep your customers updated with live fleet tracking](/content/features/vehicle-tracking-software/index.html)
Risk assessment
Be compliant with method statement reviews and make sure work doesn’t start until necessary risk assessments are signed off](/content/features/risk-assessment/index.html)
Manage and communicate with customers seamlessly
Customer portal
Customers can request jobs, track progress, and download job cards without a fuss](/content/features/customer-portal/index.html)
ETA alerts
Let customers know your ETA, prevent missed visits and failed access](/content/features/eta-alerts/index.html)
Booking confirmations
Send professional booking confirmations automatically, with calendar invites for easy scheduling](/content/features/booking-confirmations/index.html)
Job sheets
Share professional job documentation. Import existing templates using our Microsoft Word plugin](/content/features/job-cards/index.html)
Success Stories
We're here to help every business grow
Drainage
FM
“BigChange handles our job management brilliantly, linking site history, alerts, and client access rules seamlessly”
Danny Fuller
Managing Director, London Drainage Facilities
“We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business.”
Dean Rochester
Managing Director, Target Maintenance
UK-based support
Help from real people
From day one, your team has access to BigChange’s RoadCrew, UK-based customer service team.
Meet your lifetime customer success manager
Your personal customer success manager boosts the value you get from your job management system for the lifetime of your contract.
Access virtual training anytime
Unlimited access to our comprehensive training resources anytime, anywhere. Our BigChange University offers a structured learning programme covering all aspects of BigChange. Plus, our online Help Centre is packed with step-by-step guides, tutorials videos and in-app guides to ensure a seamless learning experience.
Built for field service businesses
Plumbing, heating and HVAC
Learn more](/content/industries/plumbing-and-heating-software-crm/index.html)
Industrial doors
Learn more](/content/industries/door-business-software-crm/index.html)
Fire and security
Learn more](/content/industries/fire-and-security-software-crm/index.html)
Facilities management
Learn more](/content/industries/facilities-management-software-crm/index.html)
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Electrical contracting
Learn more](/content/industries/job-management-software-for-electricians/index.html)
Equipment rental and hire
Learn more](/content/industries/equipment-hire-software-crm/index.html)
Drainage, waste and environmental
Learn more](/content/industries/drainage-company-software-crm/index.html)
Building maintenance
Learn more](/content/industries/building-maintenance-software-crm/index.html)
Connect everything together
Reduce duplicate data entry by connecting BigChange with Xero and Sage for seamless invoice and payment integration. Explore other ERP systems and industry-specific platforms.