BigChange RAIN: New Features & AI Updates | BigChange

Killer new features

Seven new ways to win work, run jobs, and get paid, delivered faster with BigChange Lightning.

These features require the BigChange Lightning platform upgrade.

01 Highly Requested

Full-Featured Sales CRM

Stop losing deals because your sales and ops live in different systems. The expanded CRM turns BigChange into your full sales engine — manage leads, track every customer interaction, and run your entire pipeline right alongside live operations, so nothing falls through the cracks.

02 Highly Requested

AI-Powered Real-Time Schedule Optimisation

React to change without missing a beat. When a job is cancelled or an urgent call comes in, BigChange instantly re-optimises your entire schedule — giving every technician the most efficient route and workload automatically, without a dispatcher touching the board.

Complex Multi-Day Job Management

Bigger jobs, perfectly orchestrated. Plan and manage multi-day projects with the right people assigned end to end — resource continuity guaranteed, so larger installations and service engagements run smoothly without costly handoff gaps.

AI-Validated Photo Capture

AI validation automatically reviews each photo to make sure engineers have captured the right thing, first time. No more follow-up visits, no more disputes — accurate job evidence, every time.

05 Highly Requested

Fully Customisable Asset Records

Assets as unique as the work you do on them. Add custom fields for any attribute your engineers or customers need — richer records that power smarter servicing, better compliance reporting, and more informed engineers on every visit.

Asset-Linked Reactive Work Management

Every fault logged, every fix recorded, every asset fully understood. Log and resolve issues against customer assets directly from the job — building a rich service history so your next visit starts with the complete picture, not a blank page.

Easy Job Evidence Capture

Capture every detail, protect every job. Easily collect multiple job photos and videos in one smooth flow from JobWatch — complete, timestamped proof of work, so you don't miss the smallest detail.

AI-Infused Enhancements

Not everything in RAIN is brand new — some of it is something better. These enhancements come straight from your requests: taking the BigChange features you rely on every day and pushing them further. And every one is now wired into Cooper AI — so it can learn from how you use them, optimise them over time, and surface sharper insight back to you. This is what it looks like when your platform listens.

These features require the BigChange Lightning platform upgrade.

Financial Management

Financials for Group Jobs

Get the complete financial performance of jobs. A complete job and group-job list that visualises operational financial data — easily see work in progress and remove those blind spots.

Consolidated Invoicing

One invoice run to cover all jobs. Consolidated invoicing lets you create invoices for single or group jobs — helping to reduce the time to invoice, from job completion to invoice creation.

Professional Structured Quoting

Quotes that win on presentation as well as price. Build multi-option, sectioned quotes (with version history) and protected margin data — giving customers a clear, professional experience and giving you a faster, more flexible path from quote to signed job.

Scheduling

High-Priority Jobs Protection

Job constraints that work harder for you. Get the vital context, guidance and tools so you know when jobs should be moved and when they shouldn't.

Data & Insights

Role-Based JustAsk Access Control

The right insights for the right people. Role-based permissions keep JustAsk answers scoped precisely to what each user is authorised to see — data governance built into every query, without slowing anyone down.

Inventory

Real-Time Stock Management

Track real-time stock levels and every movement — all in one system, eliminating the parallel spreadsheets and missing parts. Full visibility, every time you need it.

Compliance

F-Gas Compliance

The certificates and records F-Gas demands, built into the job. Capture compliant F-Gas forms directly in BigChange — every refrigerant handling documented and audit-ready, with no parallel paperwork.

Data & Insights

Configurable JustAsk Data Freshness

Fresh answers when your team needs them most. Choose your JustAsk data refresh frequency — faster tiers for the teams making real-time decisions, standard intervals for everyone else. Fresher data, smarter queries.

APIs

Broader Integration APIs

Connect BigChange to everything your business runs on. Broader, more complete APIs, with webhooks, mean deeper, real-time integrations with your ERP, accounting platform, or custom workflows — less double-keying, more up-to-date, accurate information at your fingertips.

Data & Insights

Deeper JustAsk Business Intelligence

Ask bigger questions, get more complete answers. JustAsk now reaches across a wider breadth of your BigChange data — so every query is grounded in more of your operation and the insights you get are genuinely business-wide.

Compliance

Support for Digital Waste Transfer Notes

Easily meet Defra's October 2026 compliance rules by using BigChange to capture your waste receiver data and seamlessly export the digital waste transfer notes you need.

Hire

Hire Industry Focus

A seamless flow of data between BigChange and your key systems keeps everything accurate and up to date. Plus the ability to auto-detect damage on hired-out assets — protecting your equipment and your margins.

And many more...

Folders auto-created on contacts
JobSummary now visible in the office
Accept, reject or revert AI-generated text
Control which features you use
Real-time visibility across group jobs
Archive resources
Streamlined job management process
'On Stop' status enforced
Export contact rates
Improved job-search display & accuracy

Those are just the biggest raindrops.

The full index of this storm follows — every one a direct response to a customer request. Because the best AI doesn't replace the tools you love. It makes them better, faster.

The Full RAIN Improvement Index

We're publishing the complete list of customer-requested improvements shipping in this storm, big and small, so you can see the full scale of what's been delivered and find the enhancements you've been waiting for.

If you've raised it with us, look for it here. If it isn't here yet, it may be in the next storm.

Map, Fleet & Tracking 1

Map clustered job-count icons not updating as you zoom in

Reports, Documents & Job Cards 13

Custom Job Card fails to generate
Timesheet Report V2 – data visibility inconsistent
Timesheet Report V2 – missing days when filtering "With Jobs"
Report engine throwing frequent error messages when running reports
Completion Report – SORS Added and Selling fields duplicated
CP6 compliance certificate amendment
Timesheet Report V2 – time pulling through incorrectly in Excel export
500 error retrieving images in a Worksheet Table (Word template)
Tick icons not displaying correctly on Standard Job Card PDF export
Standard Job Card displaying a red X instead of the logo (CD12 Landlord Oil Installation Check)
Standard Job Card – "include driving after job" not working
SLA Job Response Time report – admin errors
Sub-report not shown on the Standard Job Card for a booking site

Mobile App & Sync 9

Android – device unable to complete job due to an on-screen message
Devices getting stuck on "server synchronising" after the 7.2.0 update
Android – JobWatch crashing due to the volume of scheduled jobs
iOS – jobs not being received by the device
Android – able to create jobs for contacts on stop
iOS – menu button causing a black screen when navigating between sections
Android – placeholder job appearing on devices
Android – jobs not auto-accepted on a new device when previously accepted on an older one
iOS – jobs not auto-accepted on a new device when previously accepted on an older one

Financials, Stock & Purchasing 7

Purchase invoice sync creating a new Xero contact instead of using the parent
Unexpected invoice creation via a custom action
Duplicate invoices in Xero due to batch sync retry logic
Sage line-item export – Application for Payment ignoring the status filter
Stripe payment not always updating the invoice to paid
Unable to add actual stock to a completed job – inconsistent visible fields
Job Group Overview – values not updating with financial documents

Scheduling & Routing 4

Scheduling Assistant offering overlapping job start times
Schedule All – unable to schedule a job when an absence is present
Postcode column not populating when the site address differs from the contact address
Daily view not showing job status change from Scheduled to Sent

CRM, Contacts & Portal 3

Contact Merge not merging the supplier tab to the new contact
New customers unable to access the customer portal
Send All sending to 0 selected contacts

API & Integrations 1

REST – "get a list of job stocks" not returning ad hoc stock

Platform & General 1

At Risk alert failure for Network Jobs completed on the JobWatch app

*Feature timing reflects current targets and may shift.

This is a season of RAIN — and it's only the beginning.

7 new features. 27 AI enhancements. 39 improvements. All powered by BigChange Lightning. See what the platform upgrade looks like for you.